Refund Policy

1. Physical products

Applies to HOTAS adapters, 3D scale models, strip holders, keychains, merchandise and any other physical product.

Return window

• 7 calendar days from receipt of the product.
• Product must be unused, in original packaging and with all accessories.
• Customer covers return shipping unless the issue is attributable to Alpha Tech.

Manufacturing defect warranty

• 30 calendar days from receipt.
• Covers defects not caused by misuse, impact, liquid exposure or improper handling.
• Alpha Tech will repair, replace or refund.

2. Technical services

• Cancellation before start: 100% refund if requested at least 24 hours in advance.
• Once started: no refund for work already performed.
• Cancellation caused by Alpha Tech: 100% refund plus free rescheduling or store credit.

3. Courses and training

• Cancellation 7+ days before cohort start: 80% refund.
• Less than 7 days: no refund, but seat can be reassigned within 6 months.
• Once course starts: no refund.
• Course materials: not refundable.

4. Simulator sessions and experiences

• Cancellation 24+ hours before: free rescheduling.
• Less than 24 hours: session is charged.
• No-show: full charge, no refund or rescheduling.
• Documented force majeure: refund or rescheduling under evaluation.
• 11-session package: 6 months validity from purchase. Non-refundable. Unused sessions are forfeited.

5. Aeronautical Club memberships

• Memberships are cancellable month-by-month without penalty.
• Customer must give at least 7 days' notice before next recurring charge.
• No refund for the current month once charged.
• Membership pause: up to once per year for up to 30 days at no cost.
• Annual membership: proportional refund deducting months consumed at the regular monthly price.

6. How to request a refund

1. Email contacto@alphatechnologique.com or WhatsApp +51 922 877 190.
2. Provide order number, reason for return and product photos if applicable.
3. Our team responds within 48 business hours.
4. If approved, we coordinate pickup or return shipping.
5. After receipt and verification, we process the refund.

7. Refund timing

Refunds are made through the same payment method:

• Credit and debit cards: 5 to 7 business days.
• Yape and mobile wallets: 2 to 5 business days.
• Bank transfers: up to 7 business days.

8. Exclusions

No refund applies in the following cases:

• Personalized products once produced.
• Services or sessions already performed.
• Opened or used training materials.
• Products damaged by misuse.
• Products without original packaging or with signs of use.